Ordering Details

Are FÜM™ products available for purchase in store?

FÜM™ products are now available for purchase at various retail outlets in Canada and the United States! Check out our store locator tool here.

How many individual Cores come in a pack of Cores?

Each pack of Cores contains 3 individual Cores.

How do I use a FÜM™ gift card/store credit?

Steps to use a FÜM™ gift card/store credit:. FAQ:. - Do I get a physical gift card?. No, you do not. FÜM™ gift cards are digital and delivered via email. - Can I transfer my gift card to someone else?. Yes, you can. Simply forward the email to them o

How can I contact customer service?

Have questions or concerns? We are happy to help!. You can contact our customer service team via:. - Email at [email protected]. - Live chat (bottom right hand corner of your screen). - Message us on Facebook at @breathefum

How can I check on my order's status from my account?

After your order is placed, you can view the order status through your customer account. Order processing time is 1-3 business days from the order being placed. 1. Log into your account. - Log into your customer account here. - Don't have an account

How long will it take for my order to ship?

All orders are processed within 1-3 business days. Once your order is fulfilled, a shipping confirmation email will be sent to you with tracking information.

Return/Refund Policies

30 Day Try and Track Refund Policy. While we're confident you'll love it, if you have tried your FÜM™ and have filled in your Habit Tracker card for a 30 day period and are not satisfied with the product after this time, reach out to our support team

Why is my promo/discount code not working?

If your discount code is not working upon checkout here are a few things you can try. 1. Ensure the discount code is correct with no spaces before, between or afterwards. 2. Ensure that your email address is entered in the email field BEFORE you ente

Why am I being told that FÜM™ can't ship to my U.S. address?

- Clear your cache/history and try again. - Try using an alternate browser and/or device to place the order. - If the issue still persists, please send a screenshot of your cart contents to [email protected] with the title "U.S. Shipping Error U

How can I cancel my order?

Please be aware that submitting a cancellation request does not automatically guarantee the cancellation of your order. Our customer support team must manually process the cancellation request. If you need to cancel an order, please contact support@b

How to pay in other currencies

Füm™ is sold worldwide so we sell in several different currencies for the convenience of everyone!

Why am I being told that FÜM™ can't ship to my Canadian address?

Why is my payment method being declined?

Our customer support team can be contacted via email at [email protected].

My FÜM™ apparel/shirt did not arrive with the rest of my order

Not to worry! All of our Füm apparel (excluding toques/beanies) are fulfilled by a third party print on demand company and will be shipping separately from your Füm products. If you have not received a separate tracking number for your FÜM™ apparel w

Where can I enter my promo/discount code for my order?

1. Click/tap the shopping bag icon towards the top of your screen:. 2. From within your shopping bag/cart, click/tap the "Check Out" button:. 3. If the promo/discount box does not show up for you after clicking/tapping "Check Out", you will need to t

Why Doesn't PayPal Work with My Currency?

Currently, our PayPal payment method during checkout is only available for orders being placed in USD and CAD. Payments with other currencies must be made with one of our other payment options during checkout.

November 2023 Customer Service Response Time Delays

We are currently experiencing delayed customer support response times due to high ticket volume. Our support team is working hard to respond to tickets as quickly as possible and we appreciate your patience!Updated November 23, 2023

Holiday Processing Times

Holiday season is a busy time for everyone. Our team understands the value of you getting your orders in a timely manner and strives to be extra quick where we can during the holidays. But inevitably, there can sometimes be delays. We appreciate your

Why Is the Journey Pack a Different Price Than Initially Shown?

There are multiple variations of the Journey Pack. You will see the price of the Journey Pack fluctuate depending on which items you select to be in the Journey Pack (i.e. device type, Core Bundle, and additional Barrel). Below is a screenshot of whe

Double the Cores: How the promo works

Our Double the Cores promo WAS live January 1st, 2024 until January 31st, 2024. The promo is automatically applied to all orders placed within this period at the time of shipping. During checkout and ordering, place your order as normal. Your items w

Where do orders ship from?

FÜM™ fulfills orders and ships them to customers from several locations worldwide, depending on the order's shipping address' country. If you have any questions about your order, please reach out to our team at [email protected].

My Order Arrived, But is Missing Items. What do I do?

We're sorry to hear that! If your order arrives without some of the items you purchased, please reach out to our Customer Service team. We would be happy to work with you towards a resolution. Please reach out to us via our chat option on the website

The Address on My Order is Wrong. How Do I Change It?

We would be happy to help with the address edit. Please reach out to our Customer Service Team at [email protected]. We will try to catch your order as quickly as possible, before it is processed for shipment, however, we cannot guarantee that t

Why Am I Being Charged Taxes Even Though I Am Tax Exempt?

Füm does not currently have control to waive taxes on an order if you are tax exempt. Still have questions? Reach out to our support team at [email protected].

How Do I Return an Order/Item I Purchased on Amazon?

Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought Füm products through Amazon, please proceed to request your return directly through the Amazon platform.

Why can't I remove Navidium Shipping Protection from my cart?

Navidium shipping protection is a great way to protect your order against any transit related loss, damage or theft and is 100% optional. If you are wanting to opt out of the shipping protection on your order but are finding that it is not being remo