Ordering Details

Are FÜM Products Available For Purchase in Store?

FÜM products are now available for purchase at various retail outlets in the United States! Check out our store locator tool here. FÜM products are currently not available in stores in Canada.

How Many Individual Cores Come in a Pack of Cores?

Each pack of Cores contains 3 individual Cores.

How Do I use a FÜM Gift Card/Store Credit?

Steps to use a FÜM gift card/store credit:. FAQ:. - Do I get a physical gift card?. No, you do not. FÜM gift cards are digital and delivered via email. - Can I transfer my gift card to someone else?. Yes, you can. Simply forward the email to them or

How Do I Contact Customer Service?

Have questions or concerns? We are happy to help!. You can contact our customer service team via:. - Email at [email protected]. - Live chat (bottom right hand corner of your screen). - Message us on Facebook at @breathefum

How Can I Check On My Order's Status?

After your order is placed, you can view the order status through your customer account. Order processing time is 1-3 business days from the order being placed. 1. Log into your account. Click here for steps on logging in to your account. 2. Click "

How Long Will It Take for My Order to Ship?

We aim to have orders processed and shipped out within 1-3 business days from the time you place your order, barring any backorder or stock hiccup. Once your order is all set, we'll shoot you a shipping confirmation email with tracking details!. Not

FÜM Return/Refund Policies

Refunds & returns are accepted on products that are still sealed in their original packaging and are within 30 days from the original date your order was shipped to you. Please note that if you are wanting to return a device, the sealing stickers on

Why Isn't My Promo/Discount Code Working?

If your discount code is not working upon checkout here are a few things you can try. Please be aware that discount codes cannot be applied to subscription products or bundles since they are already discounted. 1. Ensure the discount code is correct

Why Can't FÜM Ship to My U.S. Address?

If you are being told that FÜM can't ship to your U.S. address upon checkout, here are some troubleshooting methods to try:Clear your cache/history and try processing the order againTry using an alternate browser and/or device to place the orderIf th

How Can I Cancel My Order?

Please be aware that submitting a cancellation request does not automatically guarantee the cancellation of your order. Our customer support team must manually process the cancellation request. If you need to cancel an order, please contact support@b

How to Change the Currency Setting on the Website

Füm™ is sold worldwide so we sell in several different currencies for the convenience of everyone!

Why Can't FÜM Ship to My Canadian Address?

If you are being told that FÜM can't ship to your Canadian address upon checkout, here are some troubleshooting methods to try:Clear your cache/history and try processing the order againTry using an alternate browser and/or device to place the orderI

Why Is My Payment Method Being Declined?

Our customer support team can be contacted via email at [email protected].

Where Can I Enter My Promo/Discount Code for My Order?

1. Click/tap the shopping bag icon towards the top of your screen:. 2. From within your shopping bag/cart, click/tap the "Check Out" button:. 3. If the promo/discount box does not show up for you after clicking/tapping "Check Out", you will need to t

Why Doesn't PayPal Work With My Currency?

Currently, our PayPal payment method during checkout is only available for orders being placed in USD and CAD. Payments with other currencies must be made with one of our other payment options during checkout.

Why Is the Journey Pack a Different Price Than Initially Shown?

The Journey Pack offers numerous options tailored to your preferences, including device type, Cores bundle, and additional Barrel. Pricing for the Journey Pack begins at $89.50 USD, varying according to your customization choices. Still have question

Where Do Orders Ship From?

To ensure swift delivery for our customers, orders are shipped from various global locations corresponding to the destination country indicated in the shipping address. Should you observe that your order has been shipped from a location diverging fro

My Order Arrived but Is Missing Items. What Do I Do?

We're sorry to hear that!. If your order arrived incomplete, please reach out to our customer support via chat at the bottom right hand corner of your screen or via email at [email protected]. We are happy to work with you towards a resolution!.

The Address on My Order Is Wrong. How Do I Change It?

We would be happy to help with the address edit. Please reach out to our customer support team at [email protected]. We'll make every effort to catch your order swiftly before it's prepared for shipment, though we can't assure that changes will

Why Am I Being Charged Taxes Even Though I Am Tax Exempt?

At the moment, FÜM isn't able to waive taxes on orders for customers who are tax exempt. Still have questions? Reach out to our support team at [email protected].

How Do I Return an Order/Item I Purchased on Amazon?

Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought FÜM products through Amazon, please proceed to request your return directly through the Amazon platform.

How is Sales Tax Calculate on My Order?

Still have questions? Our support team is happy to help! You can reach out to them via Chat or email at [email protected].

Why Am I Being Charged for Shipping if My Order Value Is Over $130 USD?

If your order value is $130 USD or greater before taxes and after any discounts are applied and you are still getting charged for standard shipping fees, ensure that your order meets the following criteria:. • Your order is shipping to the US, UK, EU

Why Are FÜM Products Showing as "Sold Out"?

If you’re encountering product pages that indicate that the product is "Sold Out", it is most likely because we don’t ship to your location. To check if we deliver to your area, please refer to our shipping locations support article. If your location

Is the Mailing Packaging Discreet?

Our mailing packaging is branded with the FÜM logo.

Can I Change the Delivery Address After Placing an Order?

We understand that this can be a common issue, especially when using third-party payment platforms like Apple Pay or Shop Pay, which will sometimes auto-fill outdated shipping details during checkout. If the incorrect shipping address on your order w

How Can I Obtain a More Detailed Invoice/Receipt?

If you need a more detailed invoice for your order, just reach out to our support team at [email protected], and we'll be happy to send it to you.

What Is the Estimated Shipping Time for My Location?

To view the estimated shipping time for your order, simply proceed to checkout with the items in your cart. Once you enter your shipping details, you'll see the available shipping options along with their estimated delivery times. FÜM relies on the e

Why Isn't My Canadian Order Tracking Updating?

Canadian orders are shipped from our Las Vegas fulfillment center, typically via DHL. DHL handles your package until it reaches Canada, where it’s handed over to a local carrier like Canada Post or Dragonfly for final delivery. It's completely normal

Can I Checkout with PayPal?

You are able to place an order through out website and select PayPal at the checkout if the shipping destination is the corresponding country that uses the following currencies;. Currencies are region specific, so if you live in a region/country but

FSA/HSA Payment FAQ

FSA (Flexible Spending Account) and HSA (Health Savings Account) are tax-advantaged accounts that allow you to save and pay for eligible health and wellness expenses, such as medical supplies, prescriptions, and other healthcare-related products. Sim

Sika Health Payment Option Not Showing at Checkout

If you're trying to pay using your HSA/FSA account through Sika Health but don't see it as a payment option during checkout, below are a few things to check. Sika Health is not available for subscription purchases. If your cart includes a subscriptio

Can I Change the Payment Method on My Order After It Has Been Placed?

Once an order has been placed, the payment method cannot be changed. However, if the order has not yet entered the fulfillment process, it may be possible to cancel it so you can place a new order using your preferred payment method. To find out if y

Why Is There a Prop 65 Warning Label on My Shipment?

You may notice a Proposition 65 (Prop 65) warning label on your FÜM package when it arrives, and we want to assure you that your safety and well-being are our top priority. This label is required for shipments to California and is related to the pepp

Mother’s Day Sale – Buy One, Get One 50% Off!

Celebrate the moms in your life (or treat yourself!) with our special Mother’s Day Sale, running from April 28 to May 11. For a limited time, buy any Journey Pack and get a special Mother’s Day Journey Pack for 50% off!. Each Mother's Day Journey Pac

My Sika Health Claim Was Rejected—Now What?

While it's uncommon, there are instances where a customer's HSA/FSA claim for a purchase may be rejected by their plan administrator, even though the product is eligible. We know this can be frustrating—so here's what you need to know and what you ca