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FÜM Support

Welcome to the Good Habit. We're here to help! Visit our support center for FAQs and customer service support.

Füm™ Support Center | Welcome to the Good Habit

Is FÜM Available in Store?

How Many Cores Come in One Pack?

How Do I Use a FÜM Gift Card or Store Credit?

How Do I Contact Customer Service?

How Can I Check On My Order's Status?

How Long Will It Take for My Order to Ship?

Refund & Return Policy

Why Isn't My Promo Code Working?

Why Can't FÜM Ship to My U.S. Address?

How Can I Cancel My Order?

How to Change the Currency Setting on the Website

Why Can't FÜM Ship to My Canadian Address?

Why Is My Credit Card Being Declined?

Where Can I Enter My Promo, Gift Card or Store Credit Code for My Order?

Why Is the Journey Pack a Different Price Than Initially Shown?

Where Do Orders Ship From?

My Order Arrived but Is Missing Items. What Do I Do?

The Address on My Order Is Wrong. How Do I Change It?

Why Am I Being Charged Taxes Even Though I Am Tax Exempt?

How Do I Return an Order/Item I Purchased on Amazon?

How is Sales Tax Calculated on My Order?

Why Am I Being Charged for Shipping if My Order Qualifies for Free Shipping?

Why Are FÜM Products Showing as "Sold Out"?

Is the Mailing Packaging Discreet?

Can I Change the Delivery Address After Placing an Order?

How Can I Obtain a More Detailed Invoice/Receipt?

What Is the Estimated Shipping Time for My Location?

Why Isn't My Canadian Order Tracking Updating?

Can I Checkout with PayPal?

Can I Change the Payment Method on My Order After It Has Been Placed?

Why Is There a Prop 65 Warning Label on My Shipment?

I Received an Order Confirmation I Don’t Recognize

Where Is Shop Pay Available?

Gingerbread Cores FAQ

SIKA HSA/FSA Payment Option

Order Cancellation Policy

Third-Party Payment Platforms (Apple Pay, PayPal, Browser Autofill, etc.)

Why Can't I Add Anything to My Cart?

Ordering Details

How Often Can I Use My FÜM in a Day?

Why Am I Experiencing a Negative Reaction When I Use My FÜM?

What Are Safe Alternative Options for Storing My Cores and/or FÜM?

How Long Does One Core Last?

What Materials Are FÜM Cores Made From?

How Should I Breathe When Using My FÜM?

Storing Your FÜM & Cores

Do Cores Expire?

How Do You Pronounce "FÜM"?

Children & Pregnancy Safety

Do Cores Contain Harmful Chemicals?

Are Polyester Cores Safe?

Do FÜM Products Contain Nicotine?

Are There Health Reasons (Contraindications) Not to Use FÜM?

Can Using FÜM Cause Side Effects?

Do FÜM Cores Need to Be Lit?

Can I Reuse/Refill a Core?

Cleaning Your FÜM

Why Are My Cores Turning Black/Getting Dirty?

Are There Any Age Restrictions for FÜM?

Why Are Some Core Flavors Weak?

Are Barrels Complete FÜM Devices? Do They Include a Mouthpiece?

Why Do My Cores Look Half-Filled?

What Are the Components of a FÜM Device?

Solano - Silver Stainless Steel vs. Onyx Black Airflow Valve

What is the Difference Between the Prominent and Solano FÜM Device?

What Is the Black Onyx Made of on the Solano Mouthpiece?

Why Is the Solano More Expensive Than the Prominent?

Updated Cores Packaging!

Why Is There a Gap Between the Barrel and the Mouthpiece of My FÜM?

Re-placing the Core Spring if it Falls Out

What is FÜM Base?

How to Use a FÜM Base

What Products Do I Need to Get Started?

How to Insert a Core into Your FÜM Device

Why Are Some Core Flavors So Strong?

Flavor Ingredient List

What Causes the Black Dust/Dirt Inside My FÜM?

Flavor Intensity Guide

What Do the Core Flavors Taste Like?

How Often Should I Clean My FÜM?

FÜM Topper FAQ

How Do I Use a Topper?

What are Toppers?

How Do I Clean a Topper?

Are There More Core Flavors Coming?

What is the 30 day Habit Tracker?

How to Use Your FÜM Lifetime Device

Where Is My Habit Tracker?

Why Are All My Cores Colored Black?

What Is in FÜM Cores?

Are FÜM Products Certified Kosher, Halal or Vegan?

Can I Replace Just the Metal Mouthpiece of My Device?

I Ordered Raspberry Cores but Received Raspberry Lemon Cores

Your FÜM

Cores Club Subscription FAQ

How Can I Pause or Resume My Subscription?

How Can I Change the Date That My Next Subscription Order Will Process?

How Can I Change the Core Flavors in My Subscription?

How Can I Cancel My Subscription?

What If I Don’t Like a Core Flavor from My Subscription Order?

How Can I Change the Frequency of My Subscription Shipments?

How to Update Your Subscription Address

How Can I Update My Subscription Payment Information?

Where Can I View My Subscription Dashboard?

How Can I Reactivate a Subscription?

Why Can't I Make Changes to My Subscription?

Why Did I Receive an Email About An Upcoming Subscription Order After I Cancelled It?

Why Am I Being Charged but My Account Shows No Active Subscription?

Cores Club Subscription Terms and Conditions

Why Didn’t I Receive My Subscription Reminder Email?

Cores Club Subscription

Why Was FÜM Created?

Connect With Us on Social Media

Join the FÜM Family

FÜM Referral Program (U.S. Only)

Join the Movement

Can I Combine Multiple Customer Accounts Together?

How Do I Log In to My FÜM Account?

Why Can’t I See My Orders or Subscription in My Account?

How to Update Your FÜM Account Shipping Address (Not Applicable for Subscriptions)

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