Why Isn't My Canadian Order Tracking Updating?Updated 18 days ago

Canadian orders ship from our Las Vegas fulfillment center, usually with DHL. DHL carries your package to Canada and then hands it off to a local carrier, such as Canada Post, TForce, or Dragonfly, for final delivery.

During this handoff, tracking may not update for up to 5 business days. This is normal, and it’s built into the estimated delivery date you were shown at checkout. Rest assured, your package is on its way, and you should see tracking updates shortly.

In the rare case that your order hasn’t arrived within 15 business days of the ship date (the date you received your shipping confirmation email), and the tracking doesn’t show it’s close to delivery, please contact our support team for assistance.

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Not finding the answers you’re looking for? Feel free to reach out to our support team at [email protected].

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