Is My Order Lost?Updated 10 days ago
Most orders arrive on time and without any issues, but occasionally, a package might take longer to reach you or even get lost by the carrier.
Although FÜM isn't responsible for packages lost in transit, our support team is ready to help you as much as possible. If you think your order might be lost and it falls within the guidelines below, please don’t hesitate to contact us for assistance.
Orders shipping to the United States (excluding APO/FPO shipments)
- The shipping address on file is correct
- The order was shipped 14+ business days ago and the tracking does not indicate any meaningful progress for 2+ business days (reports of loss must be submitted no later than 30 business days from the last tracking update)
- The tracking confirms the order is in transit and has not been returned to sender
Orders Shipping to Canada
Please note that tracking updates can sometimes pause for up to 7 days while your shipment transitions from the US carrier to the Canadian final-mile carrier. This does not mean your shipment is lost. Please allow some additional time for the tracking information to update as your package continues its journey.
- The shipping address on file is correct
- The order was shipped 21+ business days ago and the tracking does not indicate any meaningful progress for 2+ business days (reports of loss must be submitted no later than 30 business days from the last tracking update)
- The tracking confirms the order is in transit and has not been returned to sender
Orders shipping to Australia, the Netherlands or the United Kingdom
- The shipping address on file is correct
- There have been no tracking updates for 15+ days (reports of loss must be submitted no later than 30 days from the last tracking update)
- The tracking confirms the order is in transit and has not been returned to sender
Orders shipping to New Zealand or the EU (excluding the Netherlands)
- The shipping address on file is correct
- There have been no tracking updates for 20+ days (reports of loss must be submitted no later than 30 days from the last tracking update)
- The tracking does not indicate the shipment is in the process of clearing customs
- The tracking confirms the order is in transit and has not been returned to sender
Orders shipping to all other locations not listed above (including APO/FPO shipments)
- The shipping address on file is correct
- The order was shipped 45+ days ago and the
- The tracking does not indicate when the shipment will be delivered (reports of loss must be submitted no later than 60 days from the last tracking update)
- The tracking does not indicate the shipment is in the process of clearing customs
- The tracking confirms the order is in transit and has not been returned to sender
Not finding the answers you're looking for? Feel free to reach out to our support team at [email protected].
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