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FÜM Return/Refund PoliciesUpdated 18 days ago

30 day Try and Track refund policy

While we're confident you'll love it, if you have tried your FÜM with one of our flavored cores and have filled in your Habit Tracker card for a 30 day period and are not satisfied with the product after this time, reach out to our support team at [email protected] with a picture of your filled out Habit Tracker, your order # and the email subject being "Refund Request" and we'll refund you for the value of your order's items (shipping related fees are non-refundable).

Please note: The 30 day try and track refund is only eligible for purchases made through the tryfum.com (or .ca/.uk/.au) website, if you have made a FÜM purchase in a retail store, please reach out to the specific retailer and follow any applicable return policies they may have. 

This 30 day Try and Track period is not the same as the 30 day return window for our sealed product return policy below. If you have tried your FÜM for a 30 day period and are still unsatisfied after this 30 day period, even if it is over 30 days from the original shipment date, the Try and Track policy is still applicable up to 90 days from the date your order was placed. Orders that are older than 90 days from the order date, are not eligible for refunds.

*If FÜM is negatively affecting you, stop use immediately and consult your doctor.


Returning unopened products:

Returns are accepted on products that are still sealed in their original packaging and are within 30 days from the original date your order was shipped to you.

Please note that if you are wanting to return a Journey Pack, the sealing stickers on both ends of the box must not have been peeled away/open. Due to the nature of the product, we do not accept returns on products that have been opened/used.

*Shipping related fees are non-refundable and return shipping fees are the responsibility of the customer.

If you are wanting to initiate a return for your unopened product, please reach out to our support team at [email protected] with your order number, notifying us that you are wanting to initiate a sealed product return. Our customer support team will then assist you in moving forward with this process.

*Please note that refunds can only be processed to the original payment method used to purchase the order. If the original payment method is no longer valid, a store credit will be issued.

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