Can't find what you're looking for? Contact our customer support team.

Shipping Policy

Terms and Conditions

Privacy Policy

Shop All

Home

Blog

FÜM Support

<p><span style="color: rgb(13, 13, 13); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought F&#xDC;M products through Amazon, please proceed to request your return directly through the Amazon platform.</span></p>

Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought FÜM products through Amazon, please proceed to request your return directly through the Amazon platform.

How Do I Return an Order/Item I Purchased on Amazon?

Ordering Details

Are FÜM Products Available For Purchase in Store?

How Many Individual Cores Come in a Pack of Cores?

How Do I use a FÜM Gift Card/Store Credit?

How Do I Contact Customer Service?

How Can I Check On My Order's Status?

How Long Will It Take for My Order to Ship?

FÜM Return/Refund Policies

Why Isn't My Promo/Discount Code Working?

Why Can't FÜM Ship to My U.S. Address?

How Can I Cancel My Order?

How to Change the Currency Setting on the Website

Why Can't FÜM Ship to My Canadian Address?

Why Is My Payment Method Being Declined?

Where Can I Enter My Promo/Discount Code for My Order?

Why Doesn't PayPal Work With My Currency?

Why Is the Journey Pack a Different Price Than Initially Shown?

Where Do Orders Ship From?

My Order Arrived but Is Missing Items. What Do I Do?

The Address on My Order Is Wrong. How Do I Change It?

Why Am I Being Charged Taxes Even Though I Am Tax Exempt?

How is Sales Tax Calculate on My Order?

Why Am I Being Charged for Shipping if My Order Value Is Over $130 USD?

Why Are FÜM Products Showing as "Sold Out"?

Is the Mailing Packaging Discreet?

Can I Change the Delivery Address After Placing an Order?

How Can I Obtain a More Detailed Invoice/Receipt?

What Is the Estimated Shipping Time for My Location?

Why Isn't My Canadian Order Tracking Updating?

Can I Checkout with PayPal?

FSA/HSA Payment FAQ

Sika Health Payment Option Not Showing at Checkout

How Often Can I Use My FÜM in a Day?

Why Am I Experiencing a Negative Reaction When I Use My FÜM?

What Are Safe Alternative Options for Storing My Cores and/or FÜM?

How Long Does One Core Last?

What Materials Are FÜM Cores Made From?

How Should I Breathe When Using My FÜM?

Storing Your FÜM & Cores

Do Cores Expire?

How Do You Pronounce "FÜM"?

Children & Pregnancy Safety

Do Cores Contain Any Chemicals?

Are Polyester Cores Safe?

Do FÜM Products Contain Nicotine?

Are There Health Reasons (Contraindications) Not to Use FÜM?

Can Using FÜM Cause Side Effects?

Do FÜM Cores Need to Be Lit?

Can I Reuse/Refill a Core?

Cleaning Your FÜM

Why Are My Cores Turning Black/Getting Dirty?

Are There Any Age Restrictions for FÜM?

Why Are Some Core Flavors Weak?

Are Barrels Complete FÜM Devices? Do They Include a Mouthpiece?

Why Do My Cores Look Half-Filled?

What Are the Components of a FÜM Device?

Solano - Silver Stainless Steel vs. Onyx Black Airflow Valve

What is the Difference Between the Prominent and Solano Flavored Air Device?

What Is the Black Onyx Made of on the Solano Mouthpiece?

Why Is the Solano More Expensive Than the Prominent?

Updated Cores Packaging!

Why Is There a Gap Between the Barrel and the Mouthpiece of My FÜM?

Re-placing the Core Spring if it Falls Out

What is FÜM Base?

How to Use a FÜM Base

What Products Do I Need to Get Started?

How to Insert a Core into Your FÜM Device

Why Are Some Core Flavors So Strong?

Cores Ingredient List

What Causes the Black Dust/Dirt Inside My FÜM?

Core Flavor Intensity Guide

What Do the Core Flavors Taste Like?

How Often Should I Clean My FÜM?

FÜM Topper FAQ

How Do I Use a Topper?

What are Toppers?

How Do I Clean a Topper?

Are There More Core Flavors Coming?

What is the 30 day Habit Tracker?

How to Use Your FÜM

Where Is My Habit Tracker?

Why Are All My Cores Colored Black?

What Is in FÜM Cores?

Your FÜM

Cores Club FAQ

How Can I Pause My Subscription?

How Can I Change the Date That My Next Cores Club Order Will Process?

How Can I Change the Core Flavors in My Subscription?

How Can I Cancel My Subscription?

What If I Don’t Like a Core Flavor from My Subscription Order?

How Can I Change the Frequency of My Cores Club Shipments?

How Can I Update the Shipping Address in My Cores Club Subscription Dashboard?

How Can I Update My Subscription Payment Information?

Where Can I Access/View My Subscription Dashboard?

How Can I Reactivate a Subscription?

Why Can't I Change the Core Flavors in My Subscription?

Why Are Two Different Prices Showing for My Subscription?

Cores Club

What is the "A Place to Call Home: M4K Building Project"?

Why Was FÜM Created?

What is the M4K Initiative?

Connect With Us on Social Media

Join the FÜM Family

Join the Movement

Can I Combine Multiple Customer Accounts Together?

How Do I Log In to My FÜM Account?

Why Can't I Log In to My FÜM Account?

Account Details

The Tracking Number Indicates My Package Was Delivered, but I Have Not Received It

Where Does FÜM Ship To?

Is My Order Lost?

Shipping Details

Are FÜM Products Certified Kosher, Halal or Vegan?

How Do I Return an Order/Item I Purchased on Amazon?Updated 10 months ago