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<p><span style="color: rgb(13, 13, 13); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought F&#xDC;M products through Amazon, please proceed to request your return directly through the Amazon platform.</span></p>

Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought FÜM products through Amazon, please proceed to request your return directly through the Amazon platform.

How do I return an order/item I purchased on Amazon?

Ordering Details

Are FÜM products available for purchase in store?

How many individual Cores come in a pack of Cores?

How do I use a FÜM gift card/store credit?

How can I contact customer service?

How can I check on my order's status?

How long will it take for my order to ship?

FÜM Return/Refund Policies

Why is my promo/discount code not working?

Why am I being told that FÜM can't ship to my U.S. address?

How can I cancel my order?

How to pay in other currencies

Why am I being told that FÜM can't ship to my Canadian address?

Why is my payment method being declined?

My FÜM apparel/shirt did not arrive with the rest of my order

Where can I enter my promo/discount code for my order?

Why doesn't PayPal work with my currency?

Why is the Journey Pack a different price than initially shown?

Where do orders ship from?

My order arrived but is missing items. What do I do?

The address on my order is wrong. How do I change it?

Why am I being charged taxes even though I am tax exempt?

Why can't I remove Navidium Shipping Protection from my cart?

What Brand of Essential Oils Do We Use on Pre-infused Cores?

How Much Can I Use My Füm™ in a Day?

Why Am I Experiencing a Negative Reaction When I Use My Füm™?

What Are SAFE Alternate Options for Storing My Cores and/or Füm™?

How Long Does One Füm™ Core Last?

What Do We Make Cores With?

How Do I Breathe When Using My Füm™?

Storing Your Füm™ & Cores

Do Cores Expire?

How Do You Say "Füm™"?

Where are FÜM products made?

Children & Pregnancy Safety

Do You Use Chemicals on Füm™ Cores?

Are Polyester Cores Safe?

Are Füm™ Products Nicotine Free?

Are There Health Reasons (contraindications) to NOT Use Füm™?

Can Using Füm™ Cause Side Effects?

Do Füm™ Cores Need to be Lit?

Can I Reuse/Refill a Füm Core?

Cleaning your FÜM™

Why Are My Cores Turning Black?

Does Füm Have Any Age Restrictions?

Why are some Core flavors weak?

Are Barrels a complete FÜM device? Is there a mouthpiece?

Why Do My Cores Look Half-Filled?

What are the components of a FÜM device?

Solano- Silver Stainless Steel vs. Onyx Black Airflow Valve

What's the difference between a Prominent and Solano flavoured air device?

What is the Black Onyx made of on the Solano Mouthpiece?

Why is the Solano more expensive than the Prominent?

Why don't my Cores look like the photos? My Cores Packaging is different.

Why is there a gap between the Barrel and the mouthpiece?

Re-placing the Core Spring

What is Füm Base?

How to Use a FÜM Base?

What products do I need to get started?

How to Insert a Core Into Your Prominent or Solano Device

Why are some Core flavors so strong?

Cores ingredient list

What is the black dust/dirt inside my FÜM™ from?

Core flavor intensity guide

What do the Core flavors taste like?

How often should I clean my FÜM?

Your FÜM

Cores Club FAQ

How can I pause my subscription?

How can I change the date that my next Cores Club order will process?

How can I change the Core flavors in my subscription?

How can I cancel my subscription?

What if I don’t like a Core flavor from my subscription order?

How can I change the frequency for my Cores Club shipments?

How can I update the shipping address in my Cores Club subscription dashboard?

How can I update my subscription payment information?

Where can I access/view my subscription dashboard?

How can I reactivate a subscription?

Cores Club

What is the "A Place to Call Home: M4K Building Project"?

Why Was Füm™ Created?

What is the M4K Initiative?

Connect With Us on Social Media

Join the Füm™ Crew

Join the Füm™ Family

Join the Movement

I Created More Than One Account, Can I Combine Them Together?

How do I log in to my FÜM account?

Why can't I log in to my FÜM account?

Account Details

My Order's USPS Tracking Says My Package Was Delivered but I Have Not Received My Package

How do I return an order/item I purchased on Amazon?Updated 2 days ago