How Can I Cancel My Order?Updated 9 days ago

Please note that submitting a cancellation request does not automatically guarantee that your order can be canceled. All cancellation requests must be reviewed by our Customer Support team to determine whether your order is still eligible for cancellation based on its current stage in the fulfillment process.

If you need to cancel an order, please contact [email protected] as soon as possible with your order number and reason for cancellation.

To help us locate your order and process your request as quickly as possible, please contact us using the same email address associated with your order whenever possible.

If you no longer have access to the email address used to place your order, or entered it incorrectly at checkout, please let us know and include the following information in your message:

• Your full name
• Your shipping address
• The email address associated with your order/account (if possible)
• Your order number (if possible)

We require this information to verify ownership of the order before making any changes. Because cancellation requests are time-sensitive, not providing the necessary verification details upfront may delay our ability to process your request and could reduce the chances of successfully canceling your order before it is too late.

Our team will make every effort to cancel your order before it is dispatched.

We strive to process cancellation requests as quickly as possible. However, once an order enters the fulfillment process, it may no longer be possible to cancel. The fulfillment process includes picking, packing, and preparing your order for shipment.

Before an order is labeled for shipment, its status will appear as Unfulfilled in your FÜM account. Please note that an Unfulfilled status does not guarantee your order can still be canceled, as it may have already entered the fulfillment process at our warehouse.

Once a shipping label has been created, your order status will change to Fulfilled, and tracking information will be sent to you by email.

If you're looking to return an order, please refer to our return policy support article for instructions on how to initiate a return for eligible sealed products.

Not finding the answers you’re looking for? Feel free to reach out to our support team at [email protected].