My Sika Health Claim Was Rejected—Now What?Updated 15 days ago
While it's uncommon, there are instances where a customer's HSA/FSA claim for a purchase may be rejected by their plan administrator, even though the product is eligible. We know this can be frustrating—so here's what you need to know and what you can do next.
Are FÜM Products HSA/FSA Eligible?
Yes! FÜM products are considered eligible under IRS regulations for HSA and FSA reimbursement.
Why Was My Claim Rejected?
Although our products meet IRS eligibility standards, every plan and administrator can interpret and apply those standards a little differently. Occasionally, a plan may reject a claim for an eligible item without providing a clear reason. It’s rare—but it can happen.
What Should I Do If My Claim Is Rejected?
If your claim is denied:
Reach out to Sika Health at [email protected]—they can provide you with a Letter of Substantiation. This letter outlines the IRS-compliant eligibility of the product and is intended to be shared with your plan administrator to help them reprocess or approve your claim.
Submit the letter and your FÜM receipt/invoice to your plan—most customers see success after this step.
Sika Health is deeply committed to compliance and ensuring customers can access their benefits. Their team is here to help if you hit a bump in the road.