Cores Club
Cores Club FAQ
It couldn’t be easier, just subscribe to Cores Club on our ‘Journey Pack’ or ‘Cores Club’ product pages to get a monthly supply of Cores delivered straight to your door. As a member, you’ll be rolling in rewards, including 30% off your Cores Club ord
How Can I Pause or Resume My Subscription?
If you're having trouble making changes to your subscription, don't hesitate to contact our support team at [email protected] for help. For security reasons, please ensure you reach out using the email address associated with your subscription.
How Can I Change the Date That My Next Subscription Order Will Process?
If you're having trouble making changes to your subscription, don't hesitate to contact our support team at [email protected] for help. For security reasons, please ensure you reach out using the email address associated with your subscription
How Can I Change the Core Flavors in My Subscription?
If you encounter an error while trying to change your Cores and are unable to edit your subscription flavors, please refer this support article. Adjust the amount of Cores you would like in your upcoming shipment, and click "Update". Please note that
How Can I Cancel My Subscription?
If you're thinking about canceling because you're having trouble updating or adjusting your subscription, we’d love the chance to help first! Our support team is here for you and can often resolve things quickly. If you're worried your next order mig
What If I Don’t Like a Core Flavor from My Subscription Order?
We recognize that flavor preferences vary among individuals, which is why we provide a wide range of flavor profiles. We encourage you to experiment with different flavors until you find the perfect fit. If you're not satisfied with a particular flav
How Can I Change the Frequency of My Subscription Shipments?
If you're having trouble making changes to your subscription, don't hesitate to contact our support team at [email protected] for help. For security reasons, please ensure you reach out using the email address associated with your subscription.
How to Update Your Subscription Address
Follow the steps below to update the shipping address in your subscription dashboard. Any future subscription orders processed after the update will be shipped to the new address. If you're having trouble making changes to your subscription, don't he
How Can I Update My Subscription Payment Information?
1. From within your subscription dashboard, click the subscription you would like to make the changes to. → Click here for instructions on how to access your dashboard. 2. Scroll down to "Account Details" where you will see your payment details. Plea
Where Can I View My Subscription Dashboard?
Follow the steps below to access your subscription portal, where you can manage and update your recurring shipments. 1. Once logged in, click the account icon in the upper right hand corner of your screen. → For steps on logging in to your account, c
How Can I Reactivate a Subscription?
1. From your subscription dashboard, click on the subscription you’d like to make changes to. → Click here for instructions on how to access your dashboard. 2. Under "Subscription details", click "Reactivate". This won't cause an order to process rig
Why Can't I Make Changes to My Subscription?
We know how important it is to have control over your subscription!. We’re aware that some customers are currently encountering issues when attempting to make changes to their subscriptions—such as updating Core flavors, canceling, or adjusting setti
I Can't Login to Manage My Subscription
To login to your existing account, follow this link. You can also request a magic login link for your Cores Club subscription here. If you're having trouble accessing or updating your subscription, don't worry—we're here to help! Here are a few commo
Why Did I Receive an Email About My Upcoming Cores Club Subscription Order After I Cancelled It?
If you’ve already cancelled your subscription but still received an email about an upcoming order we get how confusing that can be. The good news is that it doesn’t mean your subscription is still active. Here's why it happens and how you can double-
Why Am I Being Charged but My Account Shows No Active Subscription?
If you’re seeing charges for a Cores Club subscription but your account shows no active subscriptions, don’t worry. This is a common issue, and we can help you resolve it. This situation is usually caused by one of the following:. Alternate email add
Cores Club Subscription Terms and Conditions
By signing up for a Cores Club subscription ("subscription"), you agree to be bound by the following terms and conditions:. Subscription Service. The Cores Club subscription is a recurring monthly service that grants you access to exclusive benefits,
Why Didn’t I Receive My Subscription Reminder Email?
We send a reminder email 3 days before your subscription order is scheduled to process. If you didn't receive your reminder email, it may have been:. Filtered to your spam or junk folder. Included in your email preferences: If you've opted out of rec