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Cores Club

Cores Club FAQ

It couldn’t be easier, just subscribe to Cores Club on our ‘Journey Pack’ or ‘Cores Club’ product pages to get a monthly supply of Cores delivered straight to your door. As a member, you’ll be rolling in rewards, including 30% off your Cores Club ord

How Can I Pause My Subscription?

1. From within your subscription dashboard, click on the the subscription you would like to make the changes to. → Click here for instructions on how to access your dashboard. 2. Scroll down to the bottom of the subscription page and click "Pause Sub

How Can I Change the Date That My Next Cores Club Order Will Process?

1. From within your subscription dashboard, click on the subscription you would like to make the changes to. → Click here for instructions on how to access your dashboard. 2. Above your subscription items, you will see three options for changing when

How Can I Change the Core Flavors in My Subscription?

The method for changing the Cores on your subscription will depend on what products you initially ordered (i.e. the Journey Pack vs Cores Club). If you encounter an error while trying to change your Cores and are unable to edit your subscription flav

How Can I Cancel My Subscription?

If you're thinking about canceling because you're having trouble updating or adjusting your subscription, we’d love the chance to help first! Our support team is here for you and can often resolve things quickly. If you're worried your next order mig

What If I Don’t Like a Core Flavor from My Subscription Order?

We recognize that flavor preferences vary among individuals, which is why we provide a wide range of flavor profiles. We encourage you to experiment with different flavors until you find the perfect fit. If you're not satisfied with a particular flav

How Can I Change the Frequency of My Cores Club Shipments?

1. From your subscription dashboard, click on the subscription you’d like to make changes to. → Click here for instructions on how to access your dashboard. 2. Scroll down to "Account Details" where you will see the subscription plan frequency. Click

How Can I Update the Shipping Address in My Cores Club Subscription Dashboard?

1. From within your subscription dashboard, click the subscription you would like to make the changes to. → Click here for instructions on how to access your dashboard. 2. Scroll down to "Account Details" where you will see the your shipping address

How Can I Update My Subscription Payment Information?

1. From within your subscription dashboard, click the subscription you would like to make the changes to. → Click here for instructions on how to access your dashboard. 2. Scroll down to "Account Details" where you will see your payment details. Plea

Where Can I View My Subscription Dashboard?

Follow the steps below to access your subscription portal, where you can manage and update your recurring shipments. 1. Once logged in, click the account icon in the upper right hand corner of your screen. → For steps on logging in to your account, c

How Can I Reactivate a Subscription?

1. From your subscription dashboard, click on the subscription you’d like to make changes to. → Click here for instructions on how to access your dashboard. 2. Under "Subscription details", click "Reactivate". This won't cause an order to process rig

Why Can't I Make Changes to My Subscription?

We know how important it is to have control over your subscription!. We’re aware that some customers are currently encountering issues when attempting to make changes to their subscriptions—such as updating Core flavors, canceling, or adjusting setti

Why Are Two Different Prices Showing for My Subscription?

No need to worry! You’ll only be charged the amount shown on the product page. When you order a Journey Pack as a subscription, the "Subscribe and Save" tab on the product page shows the price you'll pay each time your subscription renews. This price

I Can't Login to Manage My Subscription

To login to your existing account, follow this link. You can also request a magic login link for your Cores Club subscription here. If you're having trouble accessing or updating your subscription, don't worry—we're here to help! Here are a few commo

Why Isn't Mango Showing Up for the Journey Pack Subscription Option?

We understand your excitement about Mango—it’s a favorite of ours! If you're wondering why you can't see Mango listed directly as one of the Core flavor selections when building your Journey Pack under the Subscription option, here's what you need to