Cores Club Subscription Terms and ConditionsUpdated a day ago
By signing up for a Cores Club subscription ("subscription"), you agree to be bound by the following terms and conditions:
Subscription Service
The Cores Club subscription is a recurring monthly service that grants you access to exclusive benefits, pricing, and features available through your customer account on our website.
Each monthly shipment must meet the minimum product requirements of three (3) Cores or two (2) FÜM Zeros. Orders that do not meet these minimum requirements may be automatically cancelled or delayed until corrected.
Your Cores Club membership, including subscription status, billing details, shipping address, and product selections, can be managed through your customer account at any time prior to order processing.
It is the customer’s responsibility to ensure that monthly flavor selections and account details are accurate before the order processing deadline. Once an order has been processed, changes, swaps, substitutions, or edits cannot be guaranteed. All requests for edits to a subscription order must be submitted in writing to [email protected] prior to processing.
Automatic Renewal
Upon subscribing to the Cores Club, your membership will automatically renew on a monthly basis unless modified, paused, or cancelled prior to the renewal date.
By providing your payment information, you have pre-authorized FÜM to automatically charge the applicable monthly subscription fee to your selected payment method on each renewal date.
Subscription Fee
The applicable monthly subscription fee will be displayed at the time of product selection prior to checkout. Subscription fees may vary by region and are subject to change at any time.
Any pricing changes resulting from regional differences, changes in selected products, or updates to subscription pricing will be reflected in the customer’s account prior to order processing. Continued participation in the Subscription after a price change constitutes acceptance of the updated fee.
Subscription fees do not include applicable taxes. Taxes will be automatically calculated and applied at the time each order is processed in accordance with local laws and regulations.
The monthly subscription fee will be charged in the local currency of the customer or in the same currency used when the subscription was originally initiated.
If a payment attempt is unsuccessful, FÜM will automatically re-attempt to process the payment up to five (5) times. Customers will be notified via email if a payment fails. If payment cannot be successfully processed after the re-attempts, the Subscription may be paused or cancelled at our discretion.
Billing Cycle
Your subscription will be billed on a monthly basis beginning on the date of your initial sign-up and will continue on the same calendar date each month unless modified, paused, or cancelled in accordance with these Terms. The billing cycle can be adjusted from your customer account by modifying your subscription frequency.
Orders will process automatically on your scheduled renewal date.
Cancellation
You may cancel your subscription at any time by accessing your account settings on our website or by contacting the FÜM support team at [email protected]. Please note that cancelling or requesting to cancel your subscription does not automatically cancel any existing subscription orders. Conversely, a request to cancel a subscription order does not automatically cancel your subscription. All subscription order cancellation requests are subject to the terms outlined in our Order Cancellation Policy.
All subscription cancellations must be completed by 11:59 PM, in the time zone associated with your account, on the calendar day before your scheduled renewal date. If a cancellation is made on the renewal date or after the cutoff time, the upcoming monthly charge may still be processed and the associated order may be fulfilled and shipped. In such cases, the cancellation will take effect for the following billing cycle.
Submission of a cancellation request does not guarantee immediate cancellation. Charges may still occur if the request is received after the applicable cutoff time. A subscription is not considered cancelled until email confirmation has been provided. Customers are responsible for ensuring they receive a cancellation confirmation email.
Eligibility
We reserve the right to refuse, pause, or cancel subscriptions at our discretion.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
It is the responsibility of the Cores Club member to review these Terms periodically. Continued participation in the Subscription after changes are posted constitutes acceptance of the updated Terms.
Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information in connection with the Cores Club Subscription.
By subscribing to the Cores Club/subscription, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
If you have any questions or concerns regarding your subscription, please contact our customer support team at [email protected].