Why Can’t I See My Orders or Subscription in My Account?Updated 20 hours ago
Orders and subscriptions are tied to the email address used at checkout, so they will only appear when you’re logged in with that same email. If you’re logging into your account but don’t see any orders or subscriptions, this is usually due to a simple email mismatch.
Why This Happens
Your orders or subscription may not appear because of one of the following:
- Different email address used at checkout – The order or subscription may have been created under a different email than the one you’re using to log in.
- Email typo during checkout – A small mistake in the email address can result in the order being linked to an account you didn’t intend to create.
- Autofill or third-party checkout tools – Services like Apple Pay, PayPal, or browser autofill may have entered a different email address than expected.
What You Should Do
Try logging in using any alternate email addresses you may have used at checkout. For steps on logging in, click here.
If you still can’t find your orders or subscription, contact our support team at [email protected] and include:
- Full name used at checkout
- Any email addresses you may have used
- Shipping address used for the order
Once we have this information, we can help locate your account.
Not finding the answers you’re looking for? Feel free to reach out to our support team at [email protected].
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