I Can't Login to Manage My SubscriptionUpdated 10 days ago
To login to your existing account, follow this link. You can also request a magic login link for your Cores Club subscription here.
If you're having trouble accessing or updating your subscription, don't worry—we're here to help! Here are a few common reasons you might be running into issues and how to fix them:
1. You Haven’t Activated Your Account Yet
Placing an order does not automatically create or activate a FÜM account.
What to do:
Check your inbox (and spam/junk folder) for an account invitation email from us when you initially placed your order.
Click the link in that email to activate your account.
Once activated, you’ll be able to log in and manage your subscription.
Can’t find the invitation email? No problem—click here to create or activate your account.
2. You Need to Reset Your Password
If you’ve already activated your account but can’t log in, your password might need a refresh.
What to do:
Go to our Login Page.
Select “Forgot your password?” and follow the prompts to reset it.
Once reset, you’ll have full access to your subscription portal.
3. You’re Using the Wrong Email
Double-check that you’re trying to log in with the same email address used when placing your order.
If you’re unsure which email is linked to your subscription, feel free to reach out to our support team at [email protected] for help. Please include:
Your full name
Your full shipping address
The email address you used to place your order (if available)
Your order number (if available)
4. Still Unable to Access or Update Your Subscription?
If you’ve tried the above steps and are still stuck, we’re happy to jump in and help. You can contact us at [email protected] for further assistance and troubleshooting.
Please include:
Your full name
Your full shipping address
The email address you used to place your order
Your order number (if available)
This helps us find your subscription quickly and get things sorted fast.
For more information about your Cores Club subscription including how to make changes to your recurring orders, visit this Cores Club FAQ article.