Why Is My Payment Method Being Declined?Updated 10 months ago
If you are experiencing a declined payment, below are some suggestions to try.
- Ensure the billing billing address is correct
- Ensure the credit card number is correct
- Ensure the CVV is entered correctly
- Ensure the card's expiry date is correct and that it is not expired
- Ensure that there is not a hold/restriction on the card from the credit card provider
- Try clearing your cache/history or placing the order on an alternate device/browser
We recommend verifying that all card information has been entered correctly and there are no restrictions on the card. If you continue to have issues, we suggest trying a different card or paying through another payment method (such as PayPal, ApplePay, etc.).
Our customer support team can be contacted via email at [email protected].