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Why Am I Being Charged for Shipping if My Order Qualifies for Free Shipping?Updated 6 months ago

Free Shipping Eligibility

If you are being told that your order value qualifies for free shipping and you’re still seeing standard shipping fees, please check the following:

  • Your order value is at least:

    • $130 USD (or the equivalent in other currencies/countries, excluding Canada, Australia & the UK), OR

    • $182 CAD (if shipping to Canada), OR

    • $218 AUD (if shipping to Australia).

    • £118.00 GBP (if shipping to the UK)

  • Digital gift cards are not included toward the $130 minimum.

If your order meets these criteria and shipping fees are still being applied, please contact our support team at [email protected] for assistance.


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