Why Am I Being Charged for Shipping if My Order Qualifies for Free Shipping?Updated a month ago
Free Shipping Eligibility
If you are being told that your order value qualifies for free shipping and you’re still seeing standard shipping fees, please check the following:
Your order value is at least:
$130 USD (or the equivalent in other currencies/countries, excluding Canada, Australia & the UK), OR
$182 CAD (if shipping to Canada), OR
$218 AUD (if shipping to Australia).
£118.00 GBP (if shipping to the UK)
Digital gift cards are not included toward the $130 minimum.
If your order meets these criteria and shipping fees are still being applied, please contact our support team at [email protected] for assistance.
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