The Tracking Number Indicates My Package Was Delivered, but I Have Not Received ItUpdated 10 months ago

If you receive a delivery notification but have not received your package, that can be concerning and we're here to help!

Occasionally, a carrier may mark a package as delivered before it is physically delivered. Here are a few things to check if your package has been marked delivered, but not received:

1. The package can be small enough to fit into a large mailbox and can occasionally get overlooked as a larger package is expected. Please ensure it is not in your mailbox.

2. Ensure that the shipping address on file is correct. This can be checked either on your FÜM account or in your order confirmation email.

3. Sometimes, a package may be delivered to a neighbour, community mailbox or a local post office despite the shipping address being your physical address. Please reach out to your local post office to confirm that they do not have your package and are unable to determine its whereabouts.

4. Check the tracking history to ensure your order was not returned to sender. If your order was returned to sender, please reach out to our support team at [email protected] for further assistance.

5. If all else fails and you have still not received your package 5 days after the marked delivery date, please reach out to our support team at [email protected] for further assistance.