Shipping PolicyUpdated 3 days ago

Shipment Processing Time

All orders are processed within 1–3 business days and shipped on weekdays (Monday–Friday). Processing includes picking, packing, and labeling of items. An order will remain in “unfulfilled” status until it has been fully prepared for shipment.

In certain circumstances, fulfillment may be delayed. If this occurs, FÜM will make reasonable efforts to communicate delays on our website and/or via email after purchase.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information typically becomes active within 1–2 business days, and carriers generally update tracking details every 24–48 hours.

Orders may ship in multiple packages depending on product availability and fulfillment location. FÜM does not guarantee the use of a specific shipping carrier, as this may vary based on destination and logistics.

Estimated delivery timeframes provided at checkout are based on the shipping carrier’s projected delivery times and reflect when your order is expected to arrive. These estimates are not guaranteed and may vary due to factors outside of FÜM’s control.

Package Responsibility, Loss & Damages

Once a shipment confirmation has been issued, title to and risk of loss for the package transfers to the shipping carrier. FÜM is not liable for packages that are lost, delayed, misdelivered, or damaged in transit.

Customers are responsible for monitoring shipment tracking and contacting the shipping carrier directly for initial assistance with any delivery-related issues.

A. Incorrect or Incomplete Shipping Information

Customers are solely responsible for providing accurate and complete shipping information at the time of purchase. When using third-party payment providers, customers must ensure that all associated shipping details are current and correct prior to order submission.

FÜM is not liable for orders shipped to addresses that are incorrect, incomplete, or outdated.

Requests to modify a shipping address must be submitted to [email protected] as soon as possible after the order is placed. While FÜM will make reasonable efforts to accommodate such requests, changes are not guaranteed once an order has entered the fulfillment process.

B. Lost Shipments

A shipment will be considered eligible for review as “lost” only if all of the following conditions are met:

• The shipping address provided at checkout was complete and accurate

• The shipment remains in transit and has not been marked as delivered or returned to sender

• The tracking status does not indicate an expected delivery date or meaningful delivery progress within the applicable timeframe:

• United States & Canada: 21 or more calendar days since shipment
• Australia, Netherlands, United Kingdom: No tracking updates for 15 or more consecutive days
• New Zealand & European Union (excluding the Netherlands): No tracking updates for 20 or more consecutive days and the shipment is not pending customs clearance
• All other destinations (including APO/FPO): 45 or more consecutive days since shipment, the shipment is not pending customs clearance, and no delivery confirmation is available

Reports of lost shipments must be submitted to FÜM at [email protected] within 30 calendar days of the last tracking update (or 60 calendar days for “All other destinations”).

FÜM does not assume liability for lost shipments; however, upon timely submission and verification of the above conditions, FÜM may, at its sole discretion, assist in investigating the issue and/or facilitating a resolution with the shipping carrier.

C. Damaged Items

Customers must report any damage in transit to FÜM within 14 calendar days of the recorded delivery date by contacting [email protected].

All claims must include the order number, a detailed description of the issue, and supporting photographic evidence of the product condition, damage, and packaging, where applicable.

Customers are required to retain all items and original packaging materials until the claim has been reviewed and resolved, as these may be required for verification or to support a carrier claim.

Following review, FÜM will determine, in its sole discretion, the appropriate course of action, which may include troubleshooting, replacement eligibility, or referral to the shipping carrier for claims processing. Shipping fees are non-refundable.

Returned to Sender & Unclaimed Packages

If a package is returned to FÜM due to an incorrect address, failed delivery attempts, refusal by the recipient, or unclaimed status, the customer may be responsible for additional shipping fees to have the order reshipped.

Packages that are not claimed or picked up from a carrier location (where applicable) may be returned to sender. Reshipment fees may apply.

Customs, Duties & Taxes

FÜM is not responsible for any customs fees, duties, or taxes applied to your order. All such charges are the responsibility of the customer and may be imposed during or after shipping.

Where applicable, a notification that customs or duties may apply will be provided at checkout.

Weather & Carrier Delays

Shipping delays may occur due to weather conditions, carrier capacity, or other factors outside of FÜM’s control. While FÜM will make reasonable efforts to communicate known disruptions, delivery dates are not guaranteed.

Shipping Restrictions

FÜM currently ships to most countries worldwide. Shipping availability may change at any time. For more information on available shipping destinations, please refer to our “Where Does FÜM Ship To?” support article.