Why Can't I Make Changes to My Subscription?Updated 4 days ago

We know how important it is to have control over your subscription!

If you're encountering any issues when trying to update your subscription, please reach out to us at [email protected] so we can assist you directly. A screenshot of any error messages you are seeing is super helpful for us as well!

In the meantime, if you're concerned that your next subscription order might process before we can help, we recommend pausing your subscription by following the steps in this article. Once the changes are complete, you’ll be able to resume your subscription yourself or we can do it for you.